Changes between Version 11 and Version 12 of RdsServicesOffered

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Timestamp:
11/04/08 04:07:17 (13 years ago)
Author:
kirstieikeland (IP: 193.212.132.34)
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  • RdsServicesOffered

    v11 v12  
    44__Service Availability__ 
    55 
    6 '''Service/Coverage window''' specifies the time during which services are guaranteed available.[[BR]]The Coverage window is from '''''8.am to 5.pm. GMT + 1.00 on business days''''' (excl. week-ends and holidays).[[BR]] '''Response time''' is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to an support team  member and prioritized. The response time for all requests registered on www.posccaesar.org. is'' '''8 hours within the defined coverage window'''.''[[BR]] '''Target solution time''' specifies the period of time that begins where the customer request is assigned & prioritized, until the requestor receives a solution to the problem. The target solution time will vary depending on the priority set the the request after the initial analysis done by the support team. 
     6'''Service/Coverage window''' specifies the time during which services are guaranteed available.[[BR]]The Coverage window is from '''''8.am to 4.pm. GMT + 1.00 on business days''''' (excl. week-ends and holidays).[[BR]] '''Response time''' is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to an support team  member and prioritized. The response time for all requests registered on www.posccaesar.org. is'' '''8 hours within the defined coverage window'''.''[[BR]] '''Target solution time''' specifies the period of time that begins where the customer request is assigned & prioritized, until the requestor receives a solution to the problem. The target solution time will vary depending on the priority set the the request after the initial analysis done by the support team. 
    77 
    88__User Rights__ 
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