Version 3 (modified by margs, 15 years ago) |
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RDS Operations Support
How to create a new ticket:
Log in Left-hand side menu: Create new ticket.
What must be filled out:
- Summary – Title of request
- Reporter:
- Description of request
- Service Area
- Type
Interpretation Service Area: RDS System: All requests that require assistance on technical issues of availability of HW/SW, Report on failure, downtime etc . Requests concerning access or modification to access
RDL Content: All requests concerning the Reference Data Library content, proposals for change requests at WIP and the ISO 15925 Standard. For content development requests, correction of errors