Changes between Version 12 and Version 13 of Rds2
- Timestamp:
- 06/11/13 15:08:53 (11 years ago)
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Rds2
v12 v13 31 31 Registered users of the PCA Reference Data Services are also provided with operational support. These services are explained and accessed from '''[http://rdssupport.posccaesar.org/wiki/ RDS Operations Support Home]'''.The purpose of these services is to ensure high quality and timely handling of requests made to or about the RDS (Reference Data Services) System and RDL (Reference Data Library) Content. Support arrangements are defined according to ITIL® and the ISO 20000 Specification. 32 32 33 Existing Support Users should '''[http://rdssupport.posccaesar.org/newticket create support ticket requests directly here]'''. [[BR]](''separate log-in required''.) Registered Users who do not also have [wiki:PCA/Membership PCA Membership] (or other project membership with specific Service Levels included) will receive a reduced operational support service.33 Existing Support Users should '''[http://rdssupport.posccaesar.org/newticket create support ticket requests directly here]'''. (''separate log-in required''.) Registered Users who do not also have [wiki:PCA/Membership PCA Membership] (or other project membership with specific Service Levels included) will receive a reduced operational support service. 34 34 35 35 The PCA Operations Support Service operates the process of handling RDL Content Change Requests and clarifications in support of the [wiki:RdsMaintenanceProcedure RDL Maintenance Procedure], but does not operate the full content maintenance process. Where such Change Requests include proposed new RDL Content please submit / attach using the [downloads:RDS/Columns%20in%20RDS%20import%20export.xls Batch Upload Spreadsheet] format. For explanation and a template of the spreadsheet format used to batch import reference data items, refer to the [wiki:RdsSpreadsheetBatchUpload RDS Spreadsheet Batch Upload].
