| | 1 | = How to use the ticket system = |
| | 2 | |
| | 3 | == What is the ticket system == |
| | 4 | |
| | 5 | The Trac ticket system provides simple but effective way of submitting and tracking issues within a project. |
| | 6 | |
| | 7 | As the central project management element of Trac, tickets are used for project tasks, feature requests, bug reports and software support issues. |
| | 8 | |
| | 9 | As with the TracWiki, this subsystem has been designed with the goal of making user contribution and participation as simple as possible. It should be as easy as possible to report bugs, ask questions and suggest improvements. |
| | 10 | |
| | 11 | An issue is assigned to a person who must resolve it or reassign the ticket to someone else. All tickets can be edited, annotated, assigned, prioritized and discussed at any time. |
| | 12 | |
| | 13 | == Who can use the ticket system == |
| | 14 | |
| | 15 | Everyone can submit proposals for improvement through the ticket system. |
| | 16 | |
| | 17 | Guidelines for EPIM RUF adminstrators are found here: [wiki:Ncs/ReportUserForum/TicketAdmin Ticket Administration] |
| | 18 | |
| | 19 | == How to create a ticket == |
| | 20 | To submit an improvement proposal you are encouraged to create a ticket by using the [http://osldp7936/RD/newticket New Tickets] menu on the left-hand side. |
| | 21 | |
| | 22 | Make sure to read the section below to assure a valid request registration. The following input fields are mandatory: |
| | 23 | |
| | 24 | 1. __Summary__, - title of request/proposal |
| | 25 | 1. __Reporter__, - fill in personal mail address |
| | 26 | 1. __Description __of request/proposal |
| | 27 | 1. __Type __- select appropriate____ (see below) |
| | 28 | 1. __Component __- select appropriate____ (see below) |
| | 29 | |
| | 30 | Please __do not__ edit fields which are not listed above. |
| | 31 | |
| | 32 | __Type__ selection: [[BR]] You have 3 options for type selection related to the type of proposal you are making: |
| | 33 | |
| | 34 | * Defect |
| | 35 | * Change existing |
| | 36 | * Extension |
| | 37 | |
| | 38 | __Component__ selection: [[BR]]For drilling the default component is DDR.[[BR]] |
| | 39 | For all proposals that relate to production there is a choice between |
| | 40 | |
| | 41 | * DPR (Daily Production Report) |
| | 42 | * MPR (Monthly Production Report) |
| | 43 | |
| | 44 | The component is related to the report to which you are referring in your proposal. |
