How Information Exchange is Supposed to Work

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Many organizations participate in a capital project. Each has to communicate with the others in order to complete their portion of the work. For instance, here we see a project with six participants who all need to exchange information about a pump. They don't all need to know everything about the pump, but there is a large overlap between organizations. All of the information that any of these organization needs already resides in the computer system of one of the business partners.

To us it seems intuitive that communication will happen freely and easily because all of the organizations are dealing with the same physical pump, and all of the organizations have a vested interest in doing things quickly and reliably. When communication happens freely and easily, the work gets done sooner and more reliably. Everyone makes money.

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• How Information Exchange Actually Works

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